Delivery, Returns and Live Plant Care

We use best-in-class packaging to ensure your order arrives in great condition — and we keep things simple, clear and fair in case of any issues.

How we ship

  • Grow kits, equipment and live plants: Delivered by Royal Mail Tracked 48 or Evri, chosen based on speed and suitability, priced at £3.95 or FREE for all orders over £30.
  • Seeds: Posted via Royal Mail 2nd Class or Royal Mail Tracked 48 priced at £1.95, or FREE for seed orders over £5, or all combined orders over £30.
  • Tracking: If your service includes tracking, we’ll email your tracking details when your parcel is dispatched.

Dispatch times

  • Order handling: Orders are dispatched within two working days — often the same day.
  • Delivery window: Please allow up to 5 working days for your order to arrive before contacting us.
  • Working days: Monday to Friday, excluding bank holidays.

Returns and cancellations (non‑plant items)

  • Cooling‑off period: For non‑perishable items (e.g. seeds, kits, equipment), you can cancel within 14 days of delivery.
  • Return window: After you notify us of cancellation, you have 14 days to return the item.
  • Condition: Items must be returned in original condition and packaging, unused and fit for resale.
  • Refunds: We’ll process refunds within 2 working days of receiving the returned goods.
  • Return postage: Unless the item is faulty or we made an error, return postage is the buyer’s responsibility. We advise using a tracked service. We can provide a printable postage label or advise the best service.
  • Exclusions: Custom or personalised items may not be eligible for return unless faulty.
  • How to start a return: Contact us with your order number and reason for return. We’ll reply with next steps.

Live plants policy

  • Perishable nature: Live plants are perishable and require immediate care on arrival.
  • 24‑hour window: Any issues must be reported within 24 hours of delivery so we can resolve them quickly.
  • After 24 hours: For care questions or concerns beyond that timeframe, please visit our Care and FAQ pages or contact us for specific advice.
  • Photos help: If there’s an issue, please send clear photos of the plant and packaging so we can assess and put it right.
  • On arrival: Unpack immediately, water if needed, and place in suitable light. Follow the care guidance included with your order.

Need help?

If your order hasn’t arrived after 5 working days, or you need advice, get in touch with your order number. We’ll respond promptly and sort things out for you.