Returns and cancellations (seeds & non‑plant items)
Cooling‑off period:For non‑perishable items (e.g. seeds, kits, equipment), you can cancel within 14 days of delivery.
Return window:After you notify us of cancellation, you have 14 days to return the item.
Condition:Items must be returned in original condition and packaging, unused and fit for resale unless faulty.
Refunds:We’ll process refunds within 2 working days of receiving the returned goods.
Return postage:Unless the item is faulty or we made an error, return postage is the buyer’s responsibility. We advise using a tracked service. We can provide a printable postage label or advise on the best service.
How to start a return:Contact us with your order number and reason for return. We’ll reply with next steps.
Live plants policy
Perishable nature:Live plants are perishable and require immediate care on arrival.
24‑hour window:Any issues must be reported within 24 hours of delivery so we can resolve them quickly.
After 24 hours:For care questions or concerns beyond that timeframe, please contact us for specific advice.
Photos help:If there’s an issue, please send clear photos of the plant and packaging so we can assess and put it right.
On arrival:Unpack immediately, water if needed, and place in suitable light. Follow the care guidance included with your order.
